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Microsoft Power Platform

MS Power Automate, MS Power Apps, Azure Logic Apps

The SmartDialog service platform has direct and reliable integration for the implementation of instant messaging from MS Power Automate, Power Apps, and Azure Logic Apps services. The SmartDialog messaging connector enables you to use SMS and WhatsApp messages in global customer communication.

With SmartDialog’s interfaces, you can send and receive 1- and 2-way text messages and WhatsApp messages from Microsoft’s cloud software, manage contacts, and create smart conversations via instant messaging channels.

In addition to the interfaces, you can monitor the integration’s message traffic with the SmartDialog user interface, where you can see statistics and message events.

Connector features

  • Sending and receiving messages + smart chat conversations
  • Sending and receiving messages (SMS, WhatsApp)
  • Creating message templates for message campaigns
  • Sending reply messages to received messages
  • Responding to instant chat messages
  • Management of contacts and groups
  • Adding contacts to groups
  • Removing a contact(s) from groups
  • Updating contact information (group-specific)
  • Contact data synchronization via Azure AD

Connector’s applications

MS Dynamics CRM

Connect SmartDialog’s reliable messaging channels with the Logic App or Power Automate connector to Microsoft Dynamics CRM. You can maintain customer data management and, for example, automate communication from CRM when a new contact is created or an offer closes.

Azure Logic Apps

Send and receive SMS or Whatsapp messages by integrating SmartDialog’s interfaces via REST API or Logic App to Azure’s solutions.

Microsoft Office 365

Integrate SmartDialog to Microsoft Office 365 and MS Power platform for needed instant messaging, such as SMS alerts, 2-level authentication or activation of credentials.

References

Roger Studio

Roger Studios are experts in data-driven business

Sato

Sato is one of the largest landlords in Finland

Need

The need to combine data from two different customer management systems and to send and receive SMS messages to customer contacts.

Solution and Benefit

“The Logic App connector offered a ready-made and straightforward method for implementation. Through the Logic App, integration with other Microsoft services as well as and other cloud services, was possible”

Sato-logo

Need

A need to streamline and speed up communication between customers and the staff.

Solution and benefit

“By using SmartDialog’s Microsoft connector in Dynamics 365 services, it was possible to implement fast SMS message channels for delivering short and urgent messages to wanted target groups.”

Requirements for integration

SmartDialog license

The integration requires a SmartDialog account license and message services: 1-way or 2-way depending on whether you need to send or also receive messages. 

Processing of services and personal data is as part of the contract process.

 

 

Numbers and connection

To receive messages, you need either a short number, a virtual longcode number or a WhatsApp number of a WhatsApp Business account.

Ordering, installation and use of number identities used in SmartDialog integrations is done through us on a turnkey basis.

 

SmartDialog connector

In addition to the SmartDialog license and messaging connections, Microsoft’s SmartDialog connector is required, which you can get through Arena Interactive or Microsoft.

After you have connected the connector to the services, the Messaging is ready for use in Logic Apps or Power Automate.

 

Additional information

TRY SMARTDIALOG'S POWER PLATFORM CONNECTOR
GET SMARTDIALOG'S MS POWER PLATFORM CONNECTOR