Messaging Connectors
Connect SmartDialog messaging to your cloud services
Integration features
Maintaining contacts and managing groups
SmartDialog integration interfaces allow you to dynamically maintain customer contact data.
You can manage and synchronize contacts and contact groups (2-way) between SmartDialog and cloud software. For example, joining and leaving donation groups of charitable organizations can be imported into the cloud software automatically.
Sending, receiving and smart chat conversations
With SmartDialog integrations, you can use SMS and WhatsApp messages in global customer communication and stakeholder communication.
With SmartDialog’s modern gateway interfaces, you can send and receive one-way and two-way SMS and WhatsApp messages directly from the cloud software, and create chat conversations via SMS and instant messaging channels.
Attach codes or payments and check statistics
With the help of SmartDialog integration interfaces, you can include access codes or payment services to the messaging. For example, in regularly recurring text message invoicing, the integration enables up-to-date monitoring of payments.
SmartDialog provides accurate and comprehensive message traffic statistics.
Integrations & Connectors
MS Power Automate and Azure Logic Apps
The integration enables instant messaging to customers or other target groups
Salesforce
Salesforce integration allows you to build effective, personal and accessible customer communication dialogs
Hubspot
Hubspot integration enables instant messaging as part of your marketing automation processes
Zapier
With the help of integration, you can send instant messages via SMS, Whatsapp and directly from the application of your choice to your target groups
Liana Cloud
The integration allows you to create messaging campaigns or use text messages as part of marketing automation processes
Atex - Kayak
The Kayak integration allows you to create renewal subscription campaigns via SMS
Enreach
You can trigger automated opinion and NPS surveys via SMS or questionnaires after a service call.
Other cloud software
Our customers use SmartDialog's messaging services and ready-made integrations in several other cloud softwares,
MS Powerautomate & Azuren Logic apps
Microsoft Power Automate, Microsoft Power Apps, Azure Logic Apps
With SmartDialog and MS Power Platform integration, you can send and receive SMS messages and WhatsApp messages, have conversations in these channels, and manage your customer contacts and contact groups between the messaging platform and your cloud software Read more
Salesforce
Salesforce Service Cloud, Sales Cloud
With SmartDialog and Salesforce integration, you can build personal customer dialogues, synchronize contacts between Salesforce and communication services, and manage 1- and 2-way communication with your customers via our instant messages channels directly from Salesforce
Hubspot
HubSpot Workflows, HubSpot Forms
With the SmartDialog and HubSpot integration, you can manage your customer journeys. For example, you can send individual messages as part of a workflow or implement campaigns by utilizing marketing automation processes.
Zapier
Zapier
The SmartDialog and Zapier integration allow you to automate many types of actions. For example, you can send text messages and WhatsApp messages directly from the application of your choice to target groups.
Liana Cloud
LianaCloud, LianaMailer, LianaAutomation
With the SmartDialog and Liana integration, you connect SMS and WhatsApp messaging services with email marketing and marketing automation solutions. You can create text message campaigns and use text messages and instant messages as part of marketing automation processes.
Atex – Kayak
Kayak, KayakPlus, Kayak Cloud
With the help of the SmartDialog and Kayak integration, you can combine the functions of the customer management system with messaging services. When sending and receiving messages, you check customer information and order information, and you can automate actions based on this information.
The Kayak integration allows also you to create renewal subscription campaigns via SMS
Enreach
Enreach Campaigns, Enreach Call Center
With the SmartDialog and Enreach integration, you can connect the one-way and two-way services of SMS and WhatsApp messaging to inbound and outbound calling systems. You can for example trigger automated opinion and NPS surveys via SMS or questionnaires after a service call.
Other cloud softwares
Adobe Campaign, Oracle Eloqua Marketing, Selligent Marketing Cloud
Our customers use SmartDialog’s messaging services in several other cloud software, such as Adobe Campaign, Oracle Eloqua Marketing and Selligent Marketing Cloud.
Connector requirements
License & Services
A SmartDialog account license and message services are required for integration: 1-way or 2-way depending on whether the need is only to send or also receive messages.
You can get SmartDialog messaging services for demo use immediately via the trial path: https://account.smartdialog.ai/freetrial
Numbers & connections
To receive messages, you need either a short number, a virtual longcode number. For WhatsApp messaging, a WhatsApp Business account, identity and a number.
Administration and processing of numbers, services, messages and personal data in the EU/EEA area, comprehensive data protection in the contract process.
Our support helps
Ordering, installation and use of phone numbers used in SmartDialog integrations is done through us on a turnkey basis.
SmartDialog customer support every weekday in English, Swedish and Finnish: support@arenainteractive.fi + 24/7 technical on-call service.
Do you want more information about integrations and messaging connectors?
Eini Ojanperä, eini.ojanpera@arenainteractive.fi, +358505963961
