SmartDialog - World of Messaging
SmartDialog – intelligent instant messaging globally
SmartDialog is a next-generation instant messaging platform with ready-made features for intelligent digital communication, both centrally and globally across a variety of instant messaging channels. Including SMS, WhatsApp and Meta’s direct instant messages via Messenger and Instagram.
SmartDialog enables you to create conversations with your target audience, automate your communications, send passcodes and offer payments via phone bill (SIM).
All SmartDialog services are managed from a single web management tool, where you can, for example, view statistics, manage access to your services, and send and receive messages.
Additionally, you have the ability to compile the content you desire into widget windows within the dashboard. These widgets can display various statistics related to your services.
SmartDialog’s functionality
Send instant messages
Send messages to your target groups using the web management tool or the api interface.
You can send messages evenly over time or make large mass sendings.
Receive messages and chat
Receive messages from instant messaging channels and manage conversations with an easy-to-use web management tool or api interface.
Generate and send codes
Send unique codes to remember or reward customers.
For example, with our R-code service, you can reward customers with R-kioski’s products.
Send and receive surveys
Conduct opinion surveys and measure customer satisfaction with NPS index surveys using SmartDialog’s message channels and survey features.
Receive SIM payments
Receive payments using text message or mobile payment.
You can also include payment as part of your communication.
What's new in SmartDialog?
It is now possible for companies to send messages to the consumer via WhatsApp. Messages sent through WhatsApp business numbers are also automatically encrypted.
If your customer is unable to receive WhatsApp messages, you can use SMS as a fallback.
Business messaging is becoming more diverse with Messenger and RCS
This spring 2024, SmartDialog will also be able to receive Messenger messages and start chats via the comprehensive Dialog Service.
SmartDialog supports both Facebook’s Messenger and Instagram’s Direct Messenger.
Business communication will diversify and expand in the near future even more, when RCS, the “next-generation SMS message channel” will be possible via the telecom operators and supported by SmartDialog.
This means your business messaging can include image, sound, or video in your communication with your customer.
SmartDialog Services
1-way messaging service
Reach your target audiences with 1-way SMS and WhatsApp messages
2-way messaging service
Receive SMS and WhatsApp messages from your customer and send back automatically a confirmation
Dialog Service
Manage instant messaging conversations with your customers
Code Service
Send campaign codes to reward your customers or the staff. E.g. R-kioski has a wide selection of R-lahjakoodi products
Survey Service
Automatic opinion and NPS surveys via SMS messaging
Payment Service
Mobile payment is an easy option for consumers to pay for small one-time purchases securely and quickly
1-way messaging service (Outbound)
Make text & WhatsApp messages part of your company’s communication process using a versatile api interface, or operate messages through SmartDialog’s own user interface. With our 1-way messaging service, you can send for example. offers and important reminder or confirmation messages to your customers via SmartDialog’s instant messaging channels. Read more
2-way messaging service (Inbound)
Make text messages and Meta’s messaging channels part of your company’s communication process using a versatile api interface, or manage the inbound messages through SmartDialog’s user interface.
With our 2-way messaging service, you can receive instant messages and create automatic follow up actions.
Read moreDialog Service
The Dialog service allows your customers to start free-form chat-conversations with your business through a variety of instant messaging channels (SMS and Meta’s). You can also send SMS and WhatsApp messages to the target audiences and let the end-user start the dialog by answering to the outbound message. Read more
Code Service
With the code service, you manage and send digital codes to your target audiences
Codes can for example be offering benefits, where you can use the code to get a discount on a product from an online store or a redeemable product from physical store.
R-code, is an electronic gift card concept by R-kioski and Arena Interactive.
Read moreSurvey Service
With automatic surveys via instant message channels, you can easily and cost-effectively measure your customer satisfaction or the opinion of your personnel.
Survey messages are quick to reply to and the response rates are high! You can see real-time statistics from the user interface as well as receive the result of those surveys automatically to your e-mail.
Read more
Payment Service
Mobile payment is a easy option for consumers to pay for small one-time purchases securely and quickly directly with their mobile device’s SIM card.
You can also include text message payment service as part of your communication.
Read more
