Code Service
Code Service
Digital gift codes serve as an excellent tool for e.g. thanking and motivating staff, when gathering information and measuring customer satisfaction.
With SmartDialog’s code service, you can manage your codes, third party codes or create own unique codes in the service. The codes are easy to attach to SMS or WhatsApp messages.
It is also possible to monitor the use of codes in the service, when data related to use is imported through the service’s API interface.
For example, R-kioski’s R-codes are managed with our Code service, so the codes’ use and redemptions can be monitored from SmartDialog’s user interface.
We also offer full service campaigns in which we manage the messaging campaigns by text message or e-mail.
Check out the Lahjakoodi.fi website and order R-kioski’s digital gift codes.
Code Service – Functionality
Code Management
If you have own codes that you want to share with your customers via SMS or Whatsapp messages, you can easily manage the codes in SmartDialog.
The codes can be your own codes, or you can create them in Code Service, with the functions and restrictions you want. SmartDialog’s Code Service also supports R-kioski’s R-codes.
Code Distribution
You can connect the Code service to your web systems via our 1- and 2-way API messaging interfaces.
You can also send codes from the SmartDialog user interface with SMS or WhatsApp messages, or add the codes to automatic return messages sent to customers, for example in connection with customer service inquiries.
Code Monitoring
You can monitor the distribution from SmartDialog’s user interface’s statistics and message log.
Redemption reports based on time and place are available for the use of R-kioski’s R-codes, from which you can see where and when the gift codes have been used.
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Code Service – main features and functions
Code Management
- Management of services and codes
- Importing codes to the service individually and as a list (csv)
- Automatic generation of codes
- Limiting codes (total amount and per user)
Code Distribution
- Sending (SMS or WhatsApp) codes individually or to target groups from SmartDialog's user interface
- Sending codes by SMS message via SmartDialog's 1-way API
- Attatching the codes to the reply message of the 2-way service
- Distribution of codes with response triggers defined in NPS and survey services
- You can set, quantity-based restrictions and user-specific restrictions on the distribution of codes
- 1-way and 2-way (SMS and WhatsApp) interfaces for sending code messages (outbound) in Finland and globally
Code Monitoring
- Monitoring and statistics of code distribution
- Monitoring R-codes' redemption information (where and when)
- Monitoring of message volume statistics (Outbound/Inbound), message delivery reports and statistics, message log export (excel / csv)
- Service specific message volume reporting and invoicing on a monthly basis
- Customer support and 24/7 technical support on call
