RCS Gateway
SmartDialog is a service platform for intelligent digital communication, in addition to traditional SMS, with new RCS message channel. Through SmartDialog RCS you can send modern visual messages to consumers, personally or via group messages. The communication is reliable, because the recipient sees the RCS message as coming from a verified sender.
RCS messages can be used to present services and products to consumers with attractive videos, advertisements, product cards and card carousels. It is easy to offer recipients pre-thought-out opportunities to react to RCS message with modern and fast ways of replying, such as various action buttons and lists of suggested reply options.
Through Arena Interactive, your organization can use all the solutions needed for RCS communication:
- – Own verified RCS account and RCS identity
- – modern RCS API gateways
- –1-way and 2-way messaging services
- – Group messages and dialog discussions
- – RCS message template management
Benefits with RCS messages
RCS Message Onboarding
RCS Gateway - Features
RCS Messaging
| Operator connections: | Administered by Arena Interactive, verified by operators |
Application to use: | Messages apps for consumers |
| Area of use: | Finnish mobile phone subscriptions |
| Sender: | Company’s own verified RCS identity, i.e., ”RCS agent” |
| Sender information | Company name, logo, description, contact information |
| Sending messages: | Messaging initiated by company, message templates are optional |
| Receiving messages: | Multiple ways of answering, possible to use free-form message content |
| RCS –documentation: | API descriptions: https://openapi.arena.fi/ |
Message protocol: User interface: Messaging methods: | Rich Communication Services RCS API gateway, web user interface Inbound, outbound, chat messaging, SMS fallback |
| Message templates: | Text, image, audio, video, files, suggested reply and action buttons, rich card, rich card carousel |
| Integration possible: | Microsoft, Zapier |
Data protection: Data access control: | Personal data protection processes Access rights roles and levels, content protection |
RCS message log: | Csv message logs, monitoring of message delivery |
Reporting: | Automatic monthly and billing reporting |
Web user interface: | Service management: https://app.smartdialog.ai |
Customer support: | Customer support and technical on-call 24/7 |
