WhatsApp Gateway
SmartDialog is a service platform for intelligent digital messaging, with SMS and instant messages such as WhatsApp. Through SmartDialog, WhatsApp can be used to send personal or group messages to consumers using approved message templates. The messages are sent to the consumers’ WhatsApp application, which is a familiar and fast messaging channel for everyday communication.
Consumers free-form WhatsApp messages are received directly into SmartDialog services, and messages can be answered in a free-form manner. For example in customer service, WhatsApp communication quickly achieves a reliable and personal customer experience, and the conversation can be smoothly continued with the customer on the same messaging channel later.
Through us, Arena Interactive, you get all the gateway solutions needed for WhatsApp messaging:
- – WhatsApp-numero ja WhatsApp-identiteetti
- – Modern WhatsApp API interface
- – 1-way and 2-way messaging services
- – WhatsApp message template management
Benefits with WhatsApp messages
WhatsApp Message Onboarding
WhatsApp Gateway - Features
WhatsApp Messaging
Operator connections: | Administered by Arena Interactive |
Number management: | Company’s own WhatsApp number. Ordered by Arena Interactive |
Number format: | +358451234567 |
Application to use: | WhatsApp application for consumers |
Area of use: | Finland and globally |
Sender: | Company’s own verified WhatsApp identity |
Prerequisite for identity: | Meta Business Manager Account |
Identity information: | Company name, logo, description, contact information |
Sending messages: | By using verified message templates |
Receiving messages: | Free-form message content accepted in inbound messages |
WhatsApp documentation: | Gateway descriptions https://openapi.arena.fi/ |
User interfaces: Messaging methods: | WhatsApp API gateways, web user interface Inbound, outbound, chat messages, SMS fallback |
WhatsApp message templates: | Message categories: Marketing, Utility, Authentication |
Message content: | Text, image, sound, video, files, Quick reply buttons |
Integration possible: | Microsoft Power Platform, Salesforce, HubSpot |
Data protection: Data access control: | Personal data protection processes Access rights roles and levels, content protection |
WhatsApp message log: | Csv message logs, monitoring of message delivery |
Reporting: | Automatic monthly and billing reporting |
Web user interface: | Service management: https://app.smartdialog.ai |
Customer support: | Customer support and technical on-call 24/7 |
