SMS Gateway
SmartDialog is a new generation service platform for intelligent communication via different messaging gateways. The majority of manually and automatically managed B2B and B2C messages are still transmitted via the SMS Gateways. The rapid growth in the amount of SMS messaging is influenced, among other things, by the SMS API integration solutions connected to various cloud paltforms and services.
The popularity of SMS communication is still supported by the reliability of delivery: text messages are delivered quickly, reliably and are sure to reach the right recipients. The protection of the SMS Sender ID and various encryptions of SMS interfaces and message contents have made text messages a popular messaging channel when you want to ensure privacy in messaging.
Through us, Arena Interactive, you get all the gateway solutions needed for SMS messaging:
- – shortcodes, longcodes
- – SMS API interfaces
- – 1-way and 2-way messaging services
- – Group messages and dialog chats
- – operator connections in Finland and globally
Benefits with SMS messages
SMS Message Onboarding
SMS API Gateway - Features
SMS gateway – Senders & Receivers
| Operator connections: | Administered by Arena Interactive |
| Shortcode management: | company’s own or shared shortcode number |
| Shortcode format: | 16xxx, 17xxx, 18xxx |
| Shortcodes are issued by: | Traficom |
| Area of use | in Finland (country specific numbers) |
| Sender: | number or alphanumeric (YRITYSX), protected senders (SMS SenderID) for outbound messaging |
| Receivers: | inbound messaging uses numbers and keywords. Shortcodes supports sms payment (Finland only) |
| Operator connections: | longcodes are administered by Arena Interactive |
| Longcode management: | company’s own longcode number |
| Longcode format: | +358451234567 |
| Shortcodes are issued by: | operator |
| Area of use | globally |
| Sender: | longcode number or alphanumeric (CompanyX), protected senders (SMS SenderID) for outbound messaging |
| Receivers: | for inbound messaging, longcode number and keywords (optional). |
SMS gateway – Features & Interfaces
| SMS message character sets: | GSM 03.38 and Unicode |
| Concatenation of an SMS message: | more than 160 characters |
| Scheduling messages: | desired days, cycles, times |
| Priority messages: | for time-critical communication |
| Scalability: | simultaneous management of large volumes of messages |
| User interfaces: | SMS API, web user interface |
| Send as a service | we offer messaging campaigns via our customer support |
| SMS API documentation: | interface descriptions https://openapi.arena.fi/ |
| SMS API interfaces: | HTTP REST, HTTPS REST, SMTP, SMPP |
| Messaging accounts: | restrictions for sender address ,IP address |
| SMS-to-Mail: | sending a text message to a email inbox |
| Mail-to-SMS: | sending email as a text message |
| SMS-to-Webhook: | forwarding an inbound message to a Webhook and fetching a reply message from URL |
| MMS: | text message with image or video content |
| Integrations: | ready connectors for MS Power Platform, Salesforce, HubSpot, Zapier |
SMS gateway – Data protection & Logging
| SMS Sender ID: | Sender ID protection via Traficom and operators |
| Data protection: | personal data protection processes |
| Data encryption: | access rights roles and levels, content protection, possibility of full encryption |
| Authentication: | token-based Oauth, shared key authentications |
| Message volumes: | automatic monthly and billing reporting |
| SMS message logs: | csv message logs, monitoring of delivery receipts |
| Reporting: | automatic monthly and billing reporting |
| Web user interface: | service management: https://app.smartdialog.ai |
| Customer support: | customer support and technical on-call 24/7 |
