The most used and fastest growing A2P (Application to Person) messaging channels are SMS and WhatsApp. Among other things, the growth is influenced by the possibility of connecting these message channels with corporate and customer management cloud solutions like ERPs and CRMs.

SmartDialog offers a variety of instant messaging channels for corporate and customer communication. Besides SMS and WhatsApp messages, SmartDialog’s 1-, 2-way and Dialog messaging services now support Meta’s Facebook Messenger and Instagram Direct Messenger, with the RCS message channel (extended SMS) on its way.